Customers character

Customers character

Excellent service very attentive to the individual as a person
unique and interesting. Each customer has properties
can make workers happy or disappointed. touch
direct personal care workers to think
that treating others as where we are
treat ourselves should always be practiced.

The emphasis on service excellence is not sloganslogan
to provide the best service for customers,
but the real form of service which had previously been
given in training and can be applied to
current practice in the field, when dealing directly with
customers. Due to the excellent service culture, identity,
means of competition, customers feel important, co-worker
feel comfortable with us, and we can serve customers
fast, precise and friendly, satisfaction
customers, keeping promises, good language in the phone,
show ethics and manners.
Services for entrepreneurs, familiar characters
customer is important, because by knowing the character,
Similarly we will be more familiar types, properties, characteristics and
habit. It is expected that the company will
easier to market goods and services
generated. Broadly speaking there are several types of customers
often adopted by service providers;

a. customers Men

1). Not rambling in finding items
desired
2). Often deceived because less patient in choosing
desired goods
3). Easily influenced persuasion care workers (in
certain persuasion)
4). Easily affected by explanations and arguments
objective.
5). We feel uneasy without buying when entering
store.
The best way to treat male customers are:
(a) As soon persuade or influence, that
items of interest are appropriate to their taste;
(b) Officers do a lot to ask, serve only what
desirable; 3) Answer and explain all the questions,
Do not beat around the bush, directly on the core issues.
b. customers Women
1). Very wordy select items.
2). More interested in fashion again trendy.
3). Prioritize social status.
4). Not easily affected explanation / persuasion officer
services.
5). In selecting goods, usually more interested in
motif, shape or color, not on the merits of the goods

that, because women tend to use
feeling.
6). More like something that is fashionable, especially
in choosing products clothing, handbags, shoes, and
Social accessories himself.
7). Easy to solicit views and opinions of others.
8). Like things that are romantic.
9). Less like things that are technical.
The best way to face the customers are women;
(a) Provide enough time to spare / old, so he could
choose the items they want; (b) Officers
services should be more patient with customers
women, because women are more choosy in deciding
option; (c) Give more specialized services. For example:
(1) discount on specific products. (2) a sale for some
branded products that model already rather late.

Customers character

c. customers Teens

1) Easily influenced persuasion officer.
2) Do not think saving
3) Easily influenced interesting ad impressions.
4) tastes very fashionable in choosing goods.
5) A bit wasteful in shopping.

d. Customers Elderly

1) Can not keep up with the times
2) It is difficult to be affected persuasion officer
3) It has been steady in selecting the desired item
4) Often asked goods that have been
outdated
5) Usually be friendly and talk to officers
who are still young
6) The seller is often regarded as a small child who is not
know anything.
7) Tends to want to linger.
The best way to treat customers the elderly
is a; (a) Tolerance and understanding in
serve; (b) Listen well nasehatnasehat
them without argument or discussion;
(c) If the difficulties in ministering to him, should
immediately switch to the older officers or more
grown up.

e. Customers children
1) His desire is not consistent, but like berubahrubah
2) It's hard to keep quiet, because they like to play games
3) Easily influenced by persuasion
The best way to treat customers children
is a; (a) Do not treat them as
helpless little children, because they also need
awards and treatment of an adult;
(b) The clerk shall serve customers wait in children,
because of the wishes of children sometimes like changed;
(c) The officer should give a compliment, for example with
the words "wah deh that beautiful sister definitely wear this".
f. customers reserved
1) It is difficult to clearly express an opinion.
2) Shy
3) Reluctant berbicaa as possible to think of profit
harm.
4) Not able to focus on one item.