Communicate with customers from Germany

Communicate with customers from Germany

Characteristics of German business culture is the attitude monokronik
on the use of time, for example passion finish
a series of action before starting another action; confidence
strong that they are negotiators honest and forthright;

Communicate with customers from Germany

and tend to be straightforward and expressed disapproval
openly of the show politeness or diplomacy.
The German company is a traditional entity engaged
slow, burdened by the clues, and track system
hierarchical by Europeans and Americans are considered too
rigid and outdated. Hierarchy is command
often resulting in excessive deference to
a direct supervisor and CEO (Chief Executive Officer).
German boss is a person who has a high privacy, which
usually separate sitting at a large office behind the door
closed. American and Scandinavian executives prefer
open door policy and the offices and berbincangbincang
with co-workers. Horizontal communication is very
different from the system vertikel Germany, where the instruction is only
submitted to direct subordinates, and kept with rigid
in section (department) someone.
In many countries there is a competition part, but when
associated with the Germans we must remember that the
Germany can be very sensitive to this. try to always
finding the right person to obtain any message. if
you insult the German people, he will remember it for the time
long.
The Germans had great respect for property and wealth.
Sturdy buildings, cars and good clothes is important for
them and will make you impressed with all of this. you
must recognize the greatness of the possessions of the German and feel
reluctant to show off the power, your facilities, and others.
The Germans hope to believe that you are as strong as they are.
When advertise their company's products, you should
enter as many details as possible. The Germans did not
impressed with the striking television advertising, clever slogans,
or artistic illustration. Their newspapers are full of ads
factual and solid, which gives information sebanyakbanyaknya
in the space available. The brochure is intended to
German market can be fully justified in the future. Do Not
matter how long and boring brochure, the German
will read it. They also expect your product truly
according to the description given.
The Germans have their own style in
meetings and negotiations. You may be seen that
procedures which held a large German company much more formal
compared with the procedures in your country. Used To
it is recommended that you do a bit more formal approach
with the Germans at the meeting, also pay attention to
characteristics of the Germans as the following, so that you
can react appropriately:

a. The Germans will be present at a meeting with clothing

neat and with a disciplined performance. you must

adjust to this.

b. They will pay attention to the seating arrangement
hierarchical order of speech.
c. They will come with a good preparation of the
affairs are discussed, and expect you
doing the same thing.
d. They will argue that a logical and important
to support their problem.
e. They often think about the possibility of a counter-attack
you and ready to attack the second line.
f. They do not acknowledge them with a case or argument
easy, but tend to look for common understanding. this
often is your best approach to
achieve progress. Clash with German company
rarely large enough to fruition.
g. They believe that they are more efficient (Grundlich) of
on others and not easy to change opinions.
h. They classify their arguments. each
members talk about their specificity. they Are
hope that you do the same.
i. They do not interfere with the words of a colleague and
usually shows good cooperation. However,
they argue with each other in person between sessions.
Because they did not hide her face, you
can easily find out dissent
among them through facial expressions and body language
they are.
j. Like the Japanese people, they like to talk back
details repeatedly. They want to avoid
misunderstandings in the future. You have to be patient.
k. They do not like to rush.
l. They like to make decisions in a meeting (not
such as Japanese or French), but they always
be careful.
m. They usually adhere to what they have agreed
orally.
n. If you hold a sale to them, they
will ask you to aggressive about things
which is considered very important by the Germans, like
quality, delivery date, and price
competing. Be prepared.
o. In the end, they expect to get
best price (cheapest). They may only
give your small business "experiment". Take it would

generate greater business in the future
if they feel satisfied.
p. They will earnestly seek deficiency
in your product or service, and will criticize
you openly (even energetic) if your claim
it is not in accordance with. Convey an apology if you fail
in this case. They are happy to accept the apology
because it makes them feel better. Also, you
must be offset.
q. They can be very sensitive to criticize themselves
own. Therefore you should try to avoid
actions that make them ashamed, even actions
mengkin done unconsciously.
r. Use only the family name and show respect
over their title. Lots of Doctor in Germany.
s. Do not introduce humor or jokes during
business meeting. They are not American, they do not
playful. Business is serious. Tell stories
funny after the meeting, when drinking beer. you will
find a lot of their stories are funny and rude.
Laugh in the best way.

t. They will make a note and come back with

preparation on the next day. will Be

beneficial for you to do the same.

u. The Germans usually have the language skills
good (especially English and French) but
they often lack knowledge about foreign cultures
(they may be less aware of things about
your country than you think). they Are
happy to use the German language whenever they
can be.
v. They usually believe that they are a nation which
The most honest, trustworthy, and sincere hearts all over the world,
also in business negotiations. Show them that
in this case you equal with them.
The Germans were sincere and they assume that
others too. They are often disappointed because others
the preferred approach carelessly or recklessly
to life does not always give answers
serious to serious question. Germans tend
do a long search of the meaning of life
truth and love spending their time on things
beneficial, both to enrich the wealth savings
or their souls.

In their seriousness, they strive to be
abiding citizens and which does not create a problem. In a country where
This bustling, the pressure to conform to the general public
indeed very strong. German people do not want to be seen as
the unconventional or unorthodox. they do not
desire to be eccentric (like the UK,
French, or American). The Germans tried to not
make mistakes and usually succeed. If you make a
errors, they will tell it to you. they do not
This rough is their desire that can not be stopped
regularity and conformity. The Germans inlet justice and
they often do something to show how unfair
they are.
The Germans often appear as a great person and without
humor for the Anglo-Saxons who like being reckless in
conversation. The Germans did not have an addiction such as the
British and Americans for a funny story or joke. they Are
want a strong friendship and interested in
the problems of life and the mystery that has puzzled.
Anglo-Saxon people do not always know how to braid
fast friendship with them. However, when they
successfully entered the German friendship structure rather complicated,
they find a lot of reward. The Germans in general
is a true and loyal friend, an outstanding survive. from The
outside they looked sour-faced and cautious. whereas
actually they want affection and popularity.
Like us, they want to be respected when they find
that the British, American or French are apparently
indifferent (easy going) and funny also can sesetia Germans
it is a very worthwhile investment.